Learn how to add your Cloud Mail account to Microsoft Outlook (desktop app) to send and receive messages.
Important!
⛔ We recommend that you DO NOT use Outlook with Cloud Mail (click to learn more)
If you use a Windows PC, we encourage you to access your mail using the Cloud Mail Web App. If you use a Mac, we encourage you to use the Mail app or Cloud Mail Web App, even if you have Outlook installed. We provide the following instructions as a courtesy to users who, due to extraordinary circumstances, elect to use Outlook in spite of these problems.
CohoCare Advisors do not have access to Windows or Outlook and therefore cannot provide any assistance with setting up or using Outlook. If you need assistance, you should contact Microsoft Support. If your mailbox has been damaged because you previously accessed it using Outlook, and you will never again use Outlook with the mailbox, CohoCare will offer a one-time support exception to assist you with repairing the damage to your mailbox’s folders.
Before you add your account
If you have never signed into the Cloud Mail Web App, you should sign in from a computer. First, follow the prompts to enable Password Self Reset. Next, setup an identity in your account and set your time zone.
Add your account with Outlook 2016 (Office 365)
Add your account with Outlook 2013
(These instructions are no longer maintained or updated)